Shipping Details

Destinations 

We ship worldwide. **For customers located in the US, the prices include shipping to your door.

**Customers located in Alaska, Puerto Rico and Hawaii the items are quoted to the port. If shipping to door is required please contaact us for a quote.

For our nternational customers, the items are quoted to your nearest port. If shipping to door is required please contact us for a quote.

Time

Shipping time for;

*Ingredients and supplies are 2-5 days.

*US Stock equipment is between 7-14 days (please contact us to confirm if the item you want is in stock especially during Ice Cream season)

*As of June 2020 all equipment are being shipped directly from China by ocean and then to door by truck. The estimated shipping lead time is now two – three months but they are definitely worth the wait. You can expedite and have the shipping cut down and become two weeks. 

*Out of stock/customized equipment would take approximately 30-50 days to be delivered depending on the individual circumstance.

Expedited/Air Shipping would take 14 days for items leaving directly from China

Expedited Shipping

All Items can be expedited at customers request. This would be for an additional charge.

Shipping Price

Ground shipping is completely free throughout the continental US.

Stock Items

Are usually processed and shipped within 2 business days if you choose Standard shipping. Orders placed with Premium or Express shipping before 5pm ET will be shipped two days after receiving to facilitate the processors fraud check. 

Back-orders

If the merchandise you have selected is currently not in stock we will give you an expected shipping time at checkout or by a follow-up email/call.

Multiple shipments

The merchandise you order may be filled from several locations and so items may arrive separately. You will not incur additional shipping charges under these circumstances. Your original shipping charge will simply be split across the multiple packages when your order is charged.

You will be charged for each shipment separately when it ships. The total charges for all the shipments will equal to the total for the entire order.

Shipping to multiple addresses

If you choose to ship to multiple addresses we will add $15 for each additional address.

Carriers

We use 6 different reliable carriers to make sure your items arrive on time:

• FedEx
• UPS (United Parcel Service)
• USPS (United States Postal Service)
• DHL Express
• Amerijet
• Sea Freight