How would I know when my item will arrive?
You will receive a shipped notification the day your item is shipped. The email will contain a confirmation and or tracking number keep in mind our products are shipped from various locations so shipping methods can vary, also please allow 2 days after the item was stated as shipped to receive tracking information on some items as we send out several items in bulk and shipping information has to be updated in our system.
Feel free to send us an email if you need an urgent update
How long does my order take to process?
We take 2 business days to process every order for two reasons.
1. To ensure that there is no fraudulent activity
2. To completely confirm the order with customers since most orders are custom
I emailed but you didn’t respond.
What if I’m not pleased?
Can I customize an order?
Yes. You can contact us about a customization or special requests about our products however this may require additional processing time and or delivery time. We also offer discounts for purchasing larger quantities of an item. Contact us for more information.
Do you ship international?
What if a machine needs a part.
All equipment we sell has a 1 year manufacturer warranty. However we do supply parts for all the equipment we sell, contact us for information and costs for extended warranty.
* For items such as the Roll Ice Cream Machines and other equipment which are shipped from our warehouse in China, customs duties & taxes may apply when imported into the USA and UK.