Why Customers Choose Roll Ice Cream`

Great experience! Amazing customer service.Krystle was very helpful and patience with me.

Customer service is impeccable I have never received a response any faster from any other company. My product arrived in a very timely manner. Definitely going to keep doing business with them.

I purchased a rolled ice cream machine last winter. As this will be my first season I had a ton of questions. The girls over at roll ice cream llc were there every step of the way and thoroughly answered all of my questions promptly. The open line of communication is amazing! They even also gave me alot of helpful tips! The machine works perfect and is great quality. I can't say enough good things about this company and would recommend anyone to them.

Krystle is the best ! She always goes above and beyond to ensure everything is right from the time I place the order to the time it’s delivered ! Thank you for a wonderful experience. Will always be buying from you .

Excellent experience with Rolled Ice Cream, very knowledgeable and helpful through the purchasing process, shipping and even after care. Even when it came to a very small repair (2 years after purchase) I received the part for repair only a few days later and had the machine up and running like brand new. Not sure if there is another company that could compare in quality and customer service to them, I will only buy from Rolled Ice Cream!

What outstanding people at Rolled Ice Cream LLC. They know how to take care of their customers.

This company is AMAZING!! The customer service you will get is beyond what you expect these days. I bought two rolled ice cream machines along with other supplies for my shop. Both machines are great. The one issue I had, the thermostat stopped working, they immediately helped me solve. AND best of all they ship there machines with a replacement ready to install inside of it just in case (the most likely area the machine would have problems if any). I have been using these machines for over a year now and absolutely love them. Rolled ice cream was a great addition to my boba shop when we started it and everyone loves it. You won’t go wrong ordering from them!

Very Helpful, did everything to help with any issues that I had!! Thank You

Perfect machines and excellent customer service 👍👍👍

I normally don't do reviews but I want every upcoming Rolled Ice Cream shop owner/customer to beware buying ANYTHING this company. There's a reason their reviews are so old as well. This company is not only unprofessional, but truly don't care about their customers. Not only have my machines still not arrived after nearly 4 months, but they don't even notify you or update you with shipping updates at all, UNLESS YOU CALL and barely still want to communicate with you. The managers Nicole and Krystle rarely answer the phone, when you call they're always "so busy" and make promises they never keep just to avoid confrontation and frustration from customers. Overall UNPROFESSIONAL and just a horrible UNRELIABLE company overall. I email this company nearly every other day and still have yet to get a tracking number or update. I spent nearly 6k on machines and I can't express how HORRIBLE this experience has been for my new shop. My opening date is now a month and a half behind due to their lack of transparency (their website says 2 months when it will indeed take nearly 6 months by the way they don't even call you to update you with anything) THEY TRULY DO NOT CARE. MY MACHINES ARENT EVEN HERE and all they keep saying is its on its way, with no tracking. Not to mention the manager Nicole John completely forgot my name after emailing her consistently, which again shows... This company has no compassion for their customers. This is supposed to be an exciting time for me as a business owner who works very hard and worked so hard to open my new shop this summer, just for my machines to never arrive and now I have to open in the fall..... Just horrible. STAY AWAY.